I ordered 2 lipsticks off Amazon and the tracker starts with an S so I'm not understanding why it only accepts those letter but my tracker lead me hear. Here's my tracking # SYBSJ58567101

My package is due for delivery between today and May 9, 2025. I don't understand what this last message means. (Customs clearance has been completed, and it has been taken back to the overseas warehouse.)

Good afternoon I am asking you for help with delivery of goods. On April 5, the goods arrived at the customs of China and there are no more changes in status and information, please tell me what happened, since this order is very important to me - LK294292597CN Order number.
I ask for your help and your understanding. Best regards,
Vadim